Operations Head
Location: Mumbai
Operations
Code: OP/A/03
Expected date of joining: 13 th Aug, 2008 Onwards
Company: Communicate 2 is a leading player in Interactive Marketing since its inception in 1997. For last 4 years, Communicate 2 has been focusing only on Paid Search and has become an undisputed leader in Search Engine Marketing in India.
Communicate 2 has recently entered into a strategic alliance with Aegis Media, the fastest growing Marketing Communications group globally. This association will also link us to ISOBAR, world's largest Digital Network owned by Aegis Media
With a satisfied clientele - HDFC Bank, ICICI Bank, Axis Bank, Reliance Money, Standard Chartered Bank, Apnaloan, Bajaj Alliance, ICICI Lombard, Tata AIG General Insurance, Kingfisher Airlines, Times of Money and many others, we have proven time and again that we have what it takes to be a leader in Search Engine Marketing.
Communicate 2 has a strong team of 150+ people. The number of Google Adwords Professional (GAP) in our organization is increasing and soon we would be the only company other than Google, to have highest number of GAP professionals.
Please visit www.communicate2.com to know more about us.
Job Overview: Operations Head (AVP level) is a leadership position with the responsibility to develop and manage the operations and growth of business, having P & L responsibility.
Operations Head would be accountable for operations in the Emerging Markets. The task involves achieving the highest operational efficiency by directing and coordinating activities consistent with established goals and objectives, and being a participant in developing strategic plans.
Brief Job responsibilities are:
1. Primary point of contact for all Emerging Market customers and must therefore be comfortable and confident liaising with various clients and teams.
2. Ensure high revenue generation
3. Full accountability for delivery and customer delight
4. Manage the emerging market operations P&L and to ensure high profits for the company
5. Managing the team performance, productivity and morale, Maintain high service quality and take initiatives with team and clients.
6. Possess excellence opportunity identification for streamlining processes, monitoring and ensuring day-to-day operations.
7. Provide strategic mission, vision & direction to develop, articulate and action a long-term strategy that would fulfill the vision of the young organization.
8. Constantly evaluate the market conditions and robustness in terms of strategy and cost structure.
9. Overall client servicing, direction, coordination, quality and productivity of the team.
Manage performance expectations and goals, monitoring real time service levels and schedule adherence, and ensuring the emerging market team meet and exceed their performance targets.
Brief Job responsibilities are:
1. Primary point of contact for all Emerging Market customers and must therefore be comfortable and confident liaising with various clients and teams.
2. Ensure high revenue generation
3. Full accountability for delivery and customer delight
4. Manage the emerging market operations P&L and to ensure high profits for the company
5. Managing the team performance, productivity and morale, Maintain high service quality and take initiatives with team and clients.
6. Possess excellence opportunity identification for streamlining processes, monitoring and ensuring day-to-day operations.
7. Provide strategic mission, vision & direction to develop, articulate and action a long-term strategy that would fulfill the vision of the young organization.
8. Constantly evaluate the market conditions and robustness in terms of strategy and cost structure.
9. Overall client servicing, direction, coordination, quality and productivity of the team.
Manage performance expectations and goals, monitoring real time service levels and schedule adherence, and ensuring the emerging market team meet and exceed their performance targets.
Desired Skills: · 5 – 7 years experience in Media, Advertising, KPO industry, Online Advertising, Search Engine Marketing.
· Strong analytical, client servicing, mediation and problem resolution skills.
· Demonstrate ability to analyze and resolve organizational issues.
· Must have handled a team of 100 plus people.
· Excellent communication skills, leadership and team work.
· Must be good in presentation skills.
QUALIFICATION: A bachelor's degree or higher is required. A master's degree and Six-Sigma certification is preferred. Salary Range: Rs. 10 to 12 lacs per annum.
· Strong analytical, client servicing, mediation and problem resolution skills.
· Demonstrate ability to analyze and resolve organizational issues.
· Must have handled a team of 100 plus people.
· Excellent communication skills, leadership and team work.
· Must be good in presentation skills.
QUALIFICATION: A bachelor's degree or higher is required. A master's degree and Six-Sigma certification is preferred. Salary Range: Rs. 10 to 12 lacs per annum.
Please mail your resume with a cover note to Vasudevan@communicate2.com mentioning the job code in subject line.
Company Code: 43
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